Concerns and Complaints | Who Can You Call?

At any time during this process, members, legally responsible persons and family members have the right to contact USS, the MCO or State Agencies. Find the appropriate contact information below.

UNITED SUPPORT SERVICES

Department: Grievance/Complaint and Concern Department
Phone: (704) 608-5204 or (704) 841-3544
Email: wecare@unitedsupportservices.org

MANAGED CARE ORGANIZATIONS (MCO)

Alliance Health
Phone: (919) 651-8401
Email: complaints@AllianceHealthPlan.org
Website: www.alliancehealthplan.org

Partners
Phone: (704) 884-2501
Email: grievances@partnersbhm.org
Website: www.partnersbhm.org

Trillium Health Resources
Phone: (866) 998-2597
Complete a grievance form on Trillium Health Resources website
Website: www.trilliumhealthresources.org

Vaya Health
Phone: (828) 225-2785
Email: ResolutionTeam@vayahealth.com

STATE AGENCIES

NC Division of Health Services Regulation - Complaint Unit
Phone: (800) 624-3004
Address: Complaint Intake Unit | 2711 Mail Service Center Raleigh, NC 27699

Disability Rights of NC
Phone: (877) 235-4210
Website: www.disabilityrightsnc.org

NC Department of Labor
Phone: (800) 625-2267
Website: www.labor.nc.gov