We’ve Moved Locations!
The United Support Services, Inc. office is now located at
3050 Senna Drive, Suite A. Matthews, NC 28106. Just down the street from our previous address. If you have any questions or need help locating our new offices, contact us at: (704) 841-3544.
Tailored Medicaid Plans launching 7/1/24
Tailored Plans are a new kind of NC Medicaid Managed Care health plan. Tailored Plans cover your doctor visits and prescription drugs as well as services for mental health, substance use, intellectual/developmental disabilities, and traumatic brain injury all in one plan. They start July 1, 2024.
Didn’t get a letter? If you think you should be in a Tailored Plan, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com). You may also need to update your address.
For more information, you can visit the Tailored Plan site (formally known as MCO/LME) or https://medicaid.ncdhhs.gov/tailored-plans
Crisis Intervention Team Training
More than 1,400 law enforcement officers, first responders, and other professionals have completed Vaya Health’s Crisis Intervention Team (CIT) program. A partnership among community agencies, CIT teaches skills to respond to people in a behavioral health crisis or to individuals with an intellectual/developmental disability.
In North Carolina, more than 11,000 officers and more than 2,400 first responders, and telecommunicators are now trained in CIT. Designed to improve safety, CIT can help de-escalate crisis situations, direct individuals to appropriate behavioral health services, strengthen ties with the community, and reduce arrests.
accredited by The Council on Quality and leadership!
We strive each and every day to be a leader in quality care throughout the industry. We are proud to say that United Support Services, Inc. is accredited by The Council on Quality and Leadership (CQL). A designation we have received for our high standards and commitment to the individuals we work with.
GET THE PERSONALIZED SUPPORT YOUR LOVED ONES DESERVE
Choose United support services for individualized personal care service and in-home care near Charlotte and throughout North Carolina.
United Support Services, Inc. has provided North Carolina residents with exceptional Waiver Services for more than 15 years. Each member of our staff is passionate about developmental disability education and advocacy. When you choose us, you'll work with our knowledgeable, friendly staff who provide the care services you and your loved ones need. As a personal outcome driven organization, we take pride in utilizing today's best clinical practices to increase our participants' level of independence. Our services and goals are continuously evolving to meet the unique needs of our participants.
At United Support Services, we understand how complicated the Medicaid bureaucracy can be. Our goal is to help you navigate the Innovations Waiver system so you can receive the best possible services.
For more information, contact our office in Charlotte, NC at 704-841-3544.
United Support Services, Inc. Waiver Services
United Support Services, Inc. has a team of professionals to assist your family in receiving the personalized care you need. We offer a number of Innovations Waiver Services including:
Residential Supports Levels I-IV (AFL)
Supported Living Levels I-III
Community Living & Supports
Community Networking
Supported Employment
Individual & Group Respite
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A Family Run Organization
United Support Services, Inc. specializes in supporting people with developmental disabilities in North Carolina. We're a CQL Internationally Accredited Agency and an Innovations service provider. Our well-trained clinical team will travel anywhere in the state to meet with you and discuss your family's needs. We will always go the extra mile to help our families receive the best individualized services based on their personal needs, wants, and life goals.
