Our Office Staff

Our Office Staff

USS Office Staff Members

United Support Services employs hundreds of individuals all across the state of North Carolina.

Only corporate office staff members are listed on this page.

Interested in applying for a position at United Support Services? Need more information about our staff? E-mail us at: USS@unitedsupportservices.org

You may also contact us by phone at: 704-841-3544. Our Clinical Manager can be reached at Ext. 16.

Our Clinical Department:

Jonathan Panettieri
Qualified Professional - Main Office
Jonathan@unitedsupportservices.org
Phone: 704-560-5404

Hello there! I was born and raised in New Jersey. I’ve really enjoyed being a part of the United Support Services, Inc. Clinical Team. I’ve always had a natural passion for the health care field and strive to provide excellent support to all of my Shining Stars, families and staff. I love the New York Mets, enjoy running and am a big Taylor Swift fan. My lifelong dream is to own an original Bob Ross painting and I'm terrified of small dolls, just FYI.
~Jonathan

Rashida Robinson
Qualified Professional - Main Office
Rashida@unitedsupportservices.org
Phone: 704-773-6070

I graduated from Bennett College with a Bachelor’s Degree in Social Work. I’ve been working with the Mental Health and Intellectual Disabilities population for over five years. I joined the USS Clinical Team in July 2015 and truly enjoy providing our Shining Stars with the best possible service. My goal is to ensure that each individual is treated with dignity and respect in all areas of their life.
~Rashida

Kayla Outlaw
Qualified Professional - Northern Office
Kayla@unitedsupportservices.org
Phone: 704-608-5204

I’ve had a passion for extraordinary individuals all my life! After earning my undergrad in Business Administration from Elizabeth City State University in 2004, I went on to get my Master in Business Administration from the University of Phoenix in 2013. I have over ten years of hands on and supervisory experience with the I/DD population. I pride myself on building a strong, lasting relationship with each of our Shining Stars, families and wonderful staff!
~Kayla

Rodney Harris
Qualified Professional - Northern Office
Rodney@unitedsupportservices.org
Phone: 704-773-6985

I received a Bachelor of Science in Applied Sociology with a concentration in Criminal Justice from NC State University in 1990. Over the years, I've developed a passion for the I/DD field and now enjoy the work I do every day. I bring over 15 years of experience to USS and have worked as a Qualified Professional in group homes as well as a PRTF. I’ve also worked with various departments of Social Services as a Social Worker, which is where I discovered my passion for working with families and children. I’m so glad to have become an integral part of the Clinical Team at United Support Services, Inc.
~Rodney

Renetta Best
Qualified Professional - Northern Office
Renetta@unitedsupportservices.org
Phone: 704-773-8092

I joined the team of Qualified Professionals at United Support Services, Inc. in 2014. I have a great passion for this field and have been working with individuals with developmental disabilities for over ten years. I love to see all individuals work towards achieving their goals. I enjoy a number of hobbies including cooking, listening to music, traveling and writing poetry.
~Renetta

Lauren Hill
Support Specialist
Lauren@unitedsupportservices.org
Ext. 11

I was born and raised in Charlotte, North Carolina. I earned my Bachelor of Arts in Psychology from Lenoir-Rhyne University. I’m a Support Specialist at United Support Services, Inc. and love that I get the opportunity to work so closely with such special individuals. I like hiking and camping, and love spending time with family and friends.
~Lauren

Devon Brown
Support Specialist
Devon@unitedsupportservices.org
Ext. 17

I was born and raised in Long Island, New York. I moved to Charlotte, North Carolina where I obtained my Bachelor's degree in Marketing from Johnson & Wales University. My goal is to use my business background to one day start my own businesses. My mornings wouldn’t be possible without a crispy blueberry waffle with extra syrup. I enjoy my position as a Support Specialist with United Support Services, Inc. where I have had the privilege of learning all I can about the I/DD field. I love spending time with family and friends, exploring new things to do in Charlotte and traveling to new places when possible.
~Devon

Paula Phelps
Lead Support Specialist
Paula@unitedsupportservices.org
Ext. 20

I love living in Kings Mountain with my husband and three wonderful children. I have a passion for the I/DD population, which is why I earned my Associates Degree in Human Services. I’ve been helping individuals with disabilities for over fifteen years now and truly enjoy being a part of the United Support Services, Inc. Clinical Team. In my spare time, I enjoy running and watching Lifetime movies.
~Paula

Our Administrative Department:

Victoria Garland
Director
Victoria@unitedsupportservices.org
Ext. 14

I’m a proud Elon College Alumni and joined the United Support Services, Inc. team in 2011. Since then, it has been an adventure that my entire family has grown to love. My husband and son share in my passion for the work and mission of USS. They offer incredible support to me each and every day. I strongly believe that educating and advocating is the most important role we can have with our Shining Stars and their natural supports. When I’m not holding down the fort at USS, I enjoy photography, traveling, music and the awe of architecture.
~Victoria

Cheri Stangle
Quality Management Director
Cheri@unitedsupportservices.org
Ext. 23

I’ve been married for 22 years and have raised two incredible boys into adulthood. My cat and dog are my babies now, and I’ve been blessed as a foster mother since 2009. I earned my Master's Degree in Health Care Leadership. I’ve worked in the medical industry for over 21 years and the healthcare field for over nine. I love watching football, Hallmark and Lifetime television, traveling and shopping, of course! I joined USS in 2015 and really enjoy the work that I’m able to do here.
~Cheri

Dwayne Wells
Admissions Manager
Dwayne@unitedsupportservices.org
Ext. 12

I’m a native Charlottean, born and raised. I enlisted in the United States Army and served from 1987-1995 before receiving my honorable discharge. I joined the USS team in April of 2009, and have really enjoyed being a part of this great company. I studied Human Resources in the Human Resource Generalist Program at Central Piedmont Community College. In my free time, I like traveling and cooking.
~Dwayne

Christian Stangle
Human Resource Manager
Christian@unitedsupportservices.org
Ext. 13

I’m originally from Kansas, but moved to North Carolina two years ago. I’ve worked my way up through the Human Resources Department and have developed a true love for this field of work. I’ve always had a passion for helping people in any way that I can, so I’m glad to have found a place where I can continue to do so. I’m currently attending college to further my education in the Human Resources field. I enjoy watching football, working out and racing cars.
~Christian

Melissa Laurence
HR Assistant
Melissa@unitedsupportservices.org
Ext. 19

I have a beautiful family, which is why I do what I do. My beautiful baby girl, Kaydence Rose, and boyfriend are my driving force. I’m a double major in Business Administration and Music at CPCC, and plan to continue my education until I have my Masters in both fields. I enjoy being a part of the USS family and hope to pursue Human Resources as a career while private teaching my passion of singing and playing the piano on the side.
~Melissa

Jenise Taylor
Administrative Coordinator
Jenise@unitedsupportservices.org
Ext. 10

Hola! I’m the bubbly voice you often hear on the line when you phone in. I’ve been a part of the United Support Services, Inc. family since April 2015. As a bilingual office staff member, I strive to uphold the pride of diversity at USS. I’m the mom of two beautiful children who aid in the stern yet delightful vibrations I bring to the USS family. It has been a great pleasure getting to know our staff, Shining Stars and their families.
~Jenise